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The Terms of Use

Red Dot Stores owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions (“Terms of Use”). If you do not agree to the Terms of Use, please do not use this website.

Ownership of Content & Website

Red Dot Stores owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Red Dot Stores. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Red Dot Stores or of the relevant trade mark owner.

Third Party Content

There may be links on our website that are hyperlinked to other external websites. Note that Red Dot Stores is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.


While we take necessary measures, Red Dot Stores cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Your Privacy is Important

We are committed to protecting the privacy of everyone who shops or interacts with us. Red Dot’s Privacy Policy sets out our commitment to you on privacy, including our use of “cookies”. You can view our full policy at (enter link)

Terms of Product Purchase Online


Where applicable, on selected items on our website you may place an order with Red Dot by selecting products and pressing the “place order” button on the checkout page.

Red Dot reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by us at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by Red Dot upon Red Dot acknowledging such order or failing to reject such order within 14 days. We only accept orders from Western Australia.

Order Click & Collect

We currently only offer Click & Collect for selected items on our website. For orders that are eligible for click & collect you agree that:

  1. Click & Collect orders may not always be available at all our Red Dot branches
  2. Click & Collect orders may not always be available for all products
  3. Collection times for order collections as indicated on our site are estimates only. You will receive a physical and/or electronic communication from us in relation to your click & collect order, including order confirmations & ready for collection notifications.
  4. Orders must be collected within 10 days after “ready for collection confirmation” was sent or communicated. Failure to collect your order may result in your order being cancelled and a refund will be paid to you for the order amount.
  5. You must collect your order from the Red Dot Store selected by you when placing your order.
  6. You must provide our team member a valid photo identification and collection notification (showing the order status) when collecting your order
  7. In the event you are unable to collect your order within the 10 day time frame after ready for collection notification, you can email Red Dot stores ( requesting an extension (please provide your order details when emailing).

Cancellations of an order

Red Dot Stores may cancel any part of an Order for Products (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:

the Products in that Order are not available; or

there is an error in the price or the product description posted on the Site for the Product; or

your Order has been placed in breach of these terms and conditions; or

the Product(s) in that Order have been recalled; or

you fail to collect your Pick Up Order within 10 days after receipt of the ready for collection notification.

Product Availability

Red Dot uses its best endeavours to ensure products ordered are available for click & collect from your selected store, and in most cases will notify you where a product is unavailable prior to you completing your order. However, you acknowledge that in some cases this is not possible and Red Dot may need to reject an order you have placed for a product where Red Dot establishes that it is actually unavailable for collection. In such cases we will refund in full all amounts you paid in respect of such unavailable product.


We accept PayPal and all major credit cards including Mastercard, American Express, Diners Club and Visa powered by PayPal.


Return claims (including for replacement products or refunds) are detailed in Red Dot’s Returns Policy. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.

Returns/Refunds – Framed Prints

Please choose your framed print carefully as we don’t offer simple change of mind refunds as they are custom made for each customer. Return claims (including for replacement products or refunds) are detailed in Red Dot’s Returns Policy. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.

Facebook & Instagram Giveaways – Terms & Conditions

Where Facebook giveaways occur whether it be in voucher form or products on our Red Dot Stores Facebook and Instagram Pages, winners of these giveaways will be selected at random using an auto generated selection program.

Red Dot Stores vouchers are to be used in any Red Dot store and cannot be redeemed for cash or replaced if lost or stolen.

Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher is expressed inclusive of GST.

Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases.

Entrants must reside in Western Australia to be eligible as a winner for the competition.

Winners have 5 days from date of first contact to claim their voucher; otherwise their winnings will be forfeited.